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Date: 22nd May 2021

Mode and Link: Google Meet

 Link: http://meet.google.com/ofd-ayvu-rdm

Conducted By:  Department of Commerce

Attended By:  III Year B.Com

Time: 10.00am to 11.30am

Number of Participants: 100    


To provide the required guidance to the students to enhance, learn and explore their knowledge on  Consumer Protection Act, 2019.

Resource Person: Mr. Vikram Varadhakumar

An insightful Session on “CONSUMER PROTECTION ACT, 2019” was held on 22nd May 2021 for the students of III Year B.Com. The Resource Person was Mr. Vikram Varadhakumar, Legal Team, Titan Company Ltd.    

The session commenced with an introduction of the resource person by Ms. Maithri  of III Year B.Com. The resource person highlighted the significance of the recent changes brought in to the act and he captured on the following areas of discussion:

  1. Background of Consumer Protection
  2. Object of Consumer Law in India
  3. Supporting Law
  4. Special Focus on Consumer Protection Act, 2019
  5. Case Study


The Resource Person highlighted on the need for Consumer Law in India. Consumer Protection laws are a form of government regulation which aim to protect the rights of consumers. The laws are designed to prevent businesses from engaging in fraudulent or specified unfair practices from gaining an advantage over competitors.

Resource Person giving a brief background of Consumer Protection Law in India


Objectives of Consumer Protection Act

The Resource person highlighted on various Rights of Consumer:

Right to: (i) be protected against marketing of goods and services which are hazardous to life and property; (ii) be informed of the quality, quantity, potency, purity, standard and price of goods or services; (iii) right to be heard (iv) right to seek remedy, (v) right to Consumer education.

Special focus on Consumer Protection Act, 2019

Three Tier Quasi Judicial Consumer Dispute Redressal Machinery

The session enabled students to capture enormous knowledge on the latest amendments in the Consumer Protection Act. The focus of session was Consumer Protection Act, 2019 with the establishment of Central Consumer Protection Authority (CCPA)

Central Consumer Protection Authority: The central government has set up a Central Consumer Protection Authority (CCPA) to promote, protect and enforce the rights of consumers.  It will regulate matters related to violation of consumer rights, unfair trade practices, and misleading advertisements.

The new Act strengthened the legal and policy framework towards achieving the confirmed object of better protection of Consumer in India.

Consumer Disputes Redressal Commission: The set up of Consumer Disputes Redressal Commissions (CDRCs) at the district, state, and national levels.

Jurisdiction of CDRCs: The District CDRC will entertain complaints where value of goods and services does not exceed Rs one crore.  The State CDRC will entertain complaints when the value is more than Rs one crore but does not exceed Rs 10 crore.  Complaints with value of goods and services over Rs 10 crore will be entertained by the National CDRC.

Case Study

Few case studies were discussed by the Resource Person and one such case study was

“Indian Medical Association v. VP Shantha and others”,

Landmark Judgement

The court held that the services rendered by a medical professional fall within the ambit of ‘services’ under the section 2(1)(o) of the Consumer Protection Act, 1986.

                     Case study “Indian Medical Association v. VP Shantha and others”,

Resource Person and Students during the question and answer session

Group Photo

The session witnessed an understanding of Consumer Protection Act, 2019 by covering the areas of the Rights of Consumer, CCPA and Consumer Dispute Redressal Commission.

The session had witnessed enthusiastic participation from students. Numerous queries were entertained during the session.

Conclusion: The students gained an insight on Consumer Protection Act, 2019.

“wisdom is not a product of schooling but of the lifelong attempt to acquire it.”

―albert einstein